Projector offers the ability to link JIRA and Zendesk , Zendesk, ServiceNow, and any generic third party platform with Projector time cards. This guide teaches users how to do just that. This help document assumes that you have already configured JIRA or Zendesk to connect with Projectoran external connector. To start, the first thing you should understand is how the integration works. Projector provides two modes of operation. - Link Projector time card to a JIRA/Zendesk/ServiceNow/Generic issue - this allows you to click a link from a time card and view the issue in JIRA/Zendeskthe third party platform. It does not automatically update any data between the two systems. For example, if you change the hours in Projector the JIRA/Zendesk issue does not update.
- Import JIRA/Zendesk/ServiceNow/Generic data - this allows you to search your JIRA/Zendesk database for tickets and create Projector time cards based on the metadata therein. This is a one-time pull of data. If you update a ticket in JIRA/Zendeskon your platform, the associated Projector time card will not automatically update. In addition, if you were to re-import time cards for the same dataset, the existing time cards will not automatically update, they will be left intact and new time cards created. This is a one-way data pull. If you update Projector time cards, JIRA/Zendesk your third party will not update.
Your installation may have one or both of of these options available to you. We'll discuss each in turn for this help article. |