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learn how to link Projector time cards to JIRA and Zendesk |
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Projector offers the ability to link JIRA and Zendesk with Projector time cards. This guide teaches users how to do just that. This help document assumes that you have already configured JIRA or Zendesk to connect with Projector. To start, the first thing you should understand is how the integration works. Projector provides two modes of operation. - Link Projector time card to a JIRA/Zendesk issue - this allows you to click a link from a time card and view the issue in JIRA/Zendesk. It does not automatically update any data between the two systems. For example, if you change the hours in Projector the JIRA/Zendesk issue does not update.
- Import JIRA/Zendesk data - this allows you to search your JIRA/Zendesk database for tickets and create Projector time cards based on the metadata therein. This is a one-time pull of data. If you update a ticket in JIRA/Zendesk, the associated Projector time card will not automatically update. In addition, if you were to re-import time cards for the same dataset, the existing time cards will not automatically update, they will be left intact and new time cards created. This is a one-way data pull. If you update Projector time cards, JIRA/Zendesk will not update.
Your installation may have one or both of of these options available to you. We'll discuss each in turn for this help article. |
Link Time Card to Issue
With this method, you link a Projector time card to a JIRA/Zendesk ticket. Follow these steps:
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A link is created in the time card which will take you to the ticket in JIRA/Zendesk. See screenshot.
Import Issues as Time Cards
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Each JIRA worklog item is imported as an individual time card. |
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To import time
For a full help guide on using our time import features, please see Time Card Import. This page has a simple overview of the fields available.
- Go to Time Entry at https://app.projectorpsa.com/timesheet
- Click Import at the bottom center of your screen
- Choose your JIRA/Zendesk integration from the dropdown list and the time period you are interested in:
- Map Projector fields to JIRA/Zendesk fields. The left column contains Projector time card fields. The right column shows your available JIRA/Zendesk fields.
- Click Review Time
- Map any fields in red that don't have a mapping yet. Then tick the checkbox
to flag it for import. - Click Import or Import and Close
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JIRA Metadata
The following metadata can be imported from JIRA into Projector.
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| Issue Resolution Description |
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| Custom Fields | Any custom fields added in the External Connector configuration. |
Zendesk Metadata
The following metadata can be imported from Zendesk into Projector:
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| Ticket Key | Ticket number |
| Work Date |
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| Ticket External Identifier |
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| Custom Fields | Any custom fields added in the External Connector configuration. |
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