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The most common reasons for connection issues to Projector are:
If these issues are ruled out, the next step is to diagnose the connection to Projector's gateway servers. |
Running the 'pathping' command
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Identify which Projector domain your installation
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is on
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. To discover this, log into Projector Web and look at the first part of the web address. The table below contains the application servers we have as well as a couple additional websites that users typical need to access.
Location Command Application Server pathping app.projectorpsa.com
pathping app2.projectorpsa.com
pathping app3.projectorpsa.com
pathping app4.projectorpsa.com
Main Website
pathping www.projectorpsa.com
Advanced Analytics pathping aam.projectorpsa.com
- Open the command line tool from your Start menu
- Type "pathping app.projectorpsa.com", being certain substitute in the website you are trying to access
- WAIT. The test takes about five minutes to complete. Once completed, send Projector Support a screenshot of the results.
If the resulting trace times out before completing, there is likely a network issue with a local or regional ISP. Often these are transient issues and resolve within a short time frame, but may indicate a larger issue.
If the pathping stops unexpectedly at an intermediate server, that server doesn't support ICMP and is the furthest you'll be able to test.