The most common reasons for connection issues to Projector are:
If these issues are ruled out, the next step is to diagnose the connection to Projector's gateway servers. |
Identify which Projector domain your installation is on. To discover this, log into Projector Web and look at the first part of the web address. The table below contains the application servers we have as well as a couple additional websites that users typical need to access.
Location | Command |
---|---|
Application Server | pathping app.projectorpsa.com pathping app2.projectorpsa.com pathping app3.projectorpsa.com pathping app4.projectorpsa.com |
Main Website | pathping www.projectorpsa.com |
Advanced Analytics | pathping aam.projectorpsa.com |
If the resulting trace times out before completing, there is likely a network issue with a local or regional ISP. Often these are transient issues and resolve within a short time frame, but may indicate a larger issue.
If the pathping stops unexpectedly at an intermediate server, that server doesn't support ICMP and is the furthest you'll be able to test.