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We solved this by clearing the QBO connection on the Projector side for another user. Then a new QBO connection could be created for a different user. In the interim the user also added themselves to the authorized app list. So not sure if this is a two part fix or a one part fix. Add more explicit steps if we encounter this again. |
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Based on client feedback, access to your connectors via the new QBOE UI isn't possible. You have to know the secret link which is https://qbo.intuit.com/app/sdkapplist Once you go there, edit the connection. You should then be able to add people that require access. If you have multiple connections (is this possible?) you may need to delete obsolete ones. |
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This solution was found online, but didn't end up working. QBO has changed their UI significantly in the last two weeks or so. I don't think these steps apply anymore. I am leaving this here for temporary reference though. Once we get a clear case of reproducing this issue, we'll get this section cleaned up. QuickBooks Online Edition uses a "company" model rather than an "individual" model for signing-on, meaning that only one person can authenticate on behalf of their entire company. This means that only one person should create and authenticate the QBO connector. From then on that one person may share the connector with other users. If you receive this error, you should take the following steps to gain access to the company QBO data connector:
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