...
- Check your spam or junk mail folders
- Ask your Administrator to double check that your email address is correct
- Ask your IT team whether your email system is experiencing any technical difficulties
- Ask the Projector support team to investigate
Projector passwords must be at least six characters long and have no complexity requirements. Although your organization may enforce its own password complexity rules.
What is my account code?
An account code is required for most organizations. If you have forgotten yours, you can have it emailed to you using this site - https://app.projectorpsa.com/Account/ResetPassword. Or an easier method may be to just ask one of your co-workers what the code is.
...
- Your username is the same in more than one Projector installation
- Your organization requires account codes (all installations created after Aug-2017 require them)
- Your organization uses Delegated Authentication or Single Sign On
Password Complexity Rules
If your password is managed by Projector:
- Minimum 6 characters
- Maximum 128 characters
- At least 1 upper/lower mix
- Cannot contain username
- Cannot contain account code
- Cannot match previous password
If your password is managed by your organization through Single Sign On (SSO) or Delegated Authentication (DA):
- Seek help from your IT department
What is Single Sign On (SSO)?
...