Utilization & capacity

Chargeable Utilization: Hours spent generating revenue (the “chargeable” numerator). Projector PSA

Productive Utilization: Hours on engagement types you mark as “productive” (may include non‑revenue work you still want to reward). Projector PSA

Utilization Basis (RDC Basis Hours): The denominator for utilization—Normal Working Hours, with optional inclusion/exclusion of Holidays/Time Off—set in Reporting settings. Projector PSA

Yield vs. Capacity (calc methods): Two ways to interpret utilization; choose your default in system settings and adjust per report. Projector PSA+1

Utilization reports & targets: Multiple report types compute utilization with a common denominator; define min/max targets by resource type. Projector PSA+1

Billable vs. Chargeable vs. Non‑Billable vs. Time Off: Short rule—does the time card have any Billing Adjusted Revenue on it? If not, it’s non‑chargeable.Projector PSA