You can now create and manage clients through Projector Web. See the Clients help page to learn more.

Clients are organizations you do business with. Use the Client Editor to manage rates, billing information, and invoicing settings on a per client basis.

This browser is reached by choosing View │ Clients.

Permissions and Settings

To maintain client information you must have the Clients global permission set to update.

Client Levels are managed on the System Settings General Tab.

General & Administrative

Projector recommends that you create a client with the same name as your company. This client should be used for G&A engagements. Now when you compile your reports you will see internal time and expenses roll up against your own company.

Client Levels

Client levels are a means of grouping clients in an hierarchical structure. A common scenario would be to have a top level corporation, then child levels of Division and Subdivision. A real world example would be a giant company like General Motors. GM has many divisions and you may do work for the automobile, aerospace and alternative energy divisions. Each of these may have subdivisions like engineering and quality assurance.

There are two main benefits to client levels. The first is that you can setup inheritance for rates, billing data and invoice settings. In the aforementioned GM example, this could mean that all your invoices go to GM and you don't need to set up duplicate addresses for each division. The second benefit is you can run reports on these client levels for data grouping purposes. In this way you can see how performance for subclients rolls up to the parent client.

Before you can create parent/child client relationships, you must first define a minimum of two client levels on the System Settings General Tab. Once you have defined the levels, you start creating client relationships via the Client Editor.

Actions

Search for Clients

To locate a specific client, type the client's name or number in the box titled Name, and then press the Query button. Include inactive clients by ticking the Include Inactive box.

Create a New Client

Click the Create New Client button. This opens the Client Editor. Fill out the form and save.

Edit a Client

Double click a client to open the Client Editor.

Delete a Client

To delete a client right click on it and choose Delete Client. In order to preserve historical reporting, you cannot delete a client if an engagement or a project is associated with it or if it has client levels.

To check if the client is currently on a project/engagement you can use the project browser and customize the query to search by client. Ensure that you tick the include closed projects checkbox.

To check if there are client levels, double click to open the Client Editor. In the Client Tree area you will see whether there are any children.

If you cannot delete a client you may make the client inactive instead. Once a client is deleted, it cannot be recovered.

Inactivate a Client

Inactivate a client when you do not want any more engagements or projects created for them. Double click the client from the browser to open the Client Editor and tick the Inactive checkbox.

Reactivate a Client

In the query window, tick the Include Inactive checkbox and Query for the client. The inactive client will appear grayed out. Double click it to open the Client Editor and untick the Inactive checkbox.

Customizing the Client Browser

You can customize the client browser to display more columns of information and you can also choose the order that those columns are displayed in. Customizing the display of the client browser is useful for two things. The obvious reason is to format the display of the clients in a way that suits your viewing preferences. The second reason is to export all your client data to an Excel spreadsheet. There isn't a client report in Projector's reporting engine, so using the Export to Excel button on this screen is the best way to get a client list.

To start customizing the screen, right click anywhere in the results area and choose Customize Columns. Double click on a field to move it or use the arrows to move either all fields or one field at a time. In the righthand panel you can drag to reorder columns or use the up/down arrows to reorder.

Column Name	Description
Name
Client Number
Level	See the client levels section of this page for more information. A level
Address 1
Address 2
Attention
Billing Cycle
City
Company Name
Country
Invoice Content	Either time and cost together or time and cost separately
Invoice Scope	When creating an invoice, determines which time and expenses to include. Choose from all time and expense for the client, under an engagement, under a PO, or under a project.
Invoice Template	Default invoice template for the client
Payment Terms	NET 15, NET 30, etc. Defined on a per installation basis in the Payment Terms Editor
PO Number
Standard Discount Percent	Default discount percentage to be applied against standard rate card for the client
Standard Rate Card	Default rate card to be used for the client
State/Province
Time Billing Type	Hourly or Daily
Zip/Postal Code

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